Privacy Policy

TruckTA ("TruckTA," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, use our software, complete onboarding forms, upload documents, or interact with our services.

By using TruckTA, you agree to the practices described in this Privacy Policy.

1. Who We Are

TruckTA provides car-hauler-first trucking management and back-office software for carriers, fleets, dispatch teams, owner-operators, and trucking companies. Our platform may include tools for driver management, equipment management, document storage, onboarding packets, initials and signatures, PDF generation, company administration, load visibility, and related trucking workflow management.

2. Information We Collect

We may collect information directly from users, companies, drivers, administrators, or other authorized users.

Information may include:

User Account Information

Name
Email address
Phone number
Login credentials or authentication information
Role or permission level
Account activity

Driver and Onboarding Information

Depending on how a trucking company uses TruckTA, the platform may collect driver-related information, including:

Driver name
Contact information
Address
Date of birth if required by the company's forms
Driver license information
Medical card information
Emergency contact information
Employment or onboarding information
Uploaded documents
Initials, signatures, approvals, and form acknowledgments
Other information entered into onboarding forms or packets

Equipment Information

Truck and trailer information
VIN numbers
Plate numbers
Registration details
Insurance information
Inspection records
Expiration dates
Uploaded equipment documents

Documents and Files

Users may upload documents, forms, images, PDFs, and related files. These may include company documents, driver documents, equipment documents, onboarding documents, and final packet PDFs.

Payment and Billing Information

If paid billing is enabled, payment information may be processed by a third-party payment provider. TruckTA does not intend to store full credit card numbers on its own servers unless clearly stated otherwise.

Website and Technical Information

When you visit our website or use the platform, we may collect:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of access
Log data
Cookies or similar technologies
General usage and performance information

3. How We Use Information

TruckTA may use information to:

Provide and operate the TruckTA platform
Create and manage company accounts
Manage drivers, equipment, documents, onboarding packets, and company records
Generate onboarding packets and final PDF documents
Send emails, onboarding links, notifications, and account messages
Process signatures, initials, approvals, and acknowledgments
Provide customer support
Improve website and product functionality
Maintain security and prevent unauthorized access
Troubleshoot errors and technical issues
Monitor performance and usage
Enforce our Terms of Use
Comply with legal, business, regulatory, or contractual obligations

4. How We Share Information

We do not sell personal information.

We may share information in the following situations:

With Authorized Company Users

Information entered into TruckTA may be visible to the trucking company, company owners, administrators, dispatchers, managers, or other authorized users connected to that company account.

With Service Providers

We may use trusted third-party service providers to help operate TruckTA, including hosting, database, authentication, email delivery, storage, analytics, payment processing, support, and security providers. These providers may process information only as needed to provide services to TruckTA.

With Drivers or Recipients

If a company sends onboarding links, final PDFs, documents, or emails through TruckTA, certain information may be shared with the intended recipient.

For Legal Reasons

We may disclose information if required by law, subpoena, court order, legal process, government request, or if we believe disclosure is necessary to protect rights, safety, security, users, or the public.

Business Transfers

If TruckTA is involved in a merger, acquisition, financing, sale of assets, or business transfer, information may be transferred as part of that transaction.

5. Company Responsibility for Driver Data

TruckTA provides software tools for trucking companies. Each company is responsible for the information it chooses to collect, upload, store, send, or request through TruckTA.

Companies are responsible for:

Having permission or legal authority to collect driver information
Using driver information properly
Reviewing documents and forms for accuracy
Complying with applicable trucking, employment, privacy, and recordkeeping requirements
Managing their users and permissions
Deleting or updating information when appropriate

TruckTA does not provide legal, tax, employment, insurance, DOT, FMCSA, or compliance advice.

6. Cookies and Tracking Technologies

TruckTA may use cookies and similar technologies to:

Keep users signed in
Remember preferences
Improve website performance
Understand how visitors use the website
Protect the platform from misuse
Support analytics and troubleshooting

You may be able to control cookies through your browser settings. Blocking cookies may affect website or platform functionality.

7. Data Storage and Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system, software platform, database, or email transmission is 100% secure. We cannot guarantee absolute security.

Users are responsible for keeping their login credentials safe and for limiting access to authorized users only.

8. Data Retention

TruckTA may retain information for as long as needed to:

Provide services
Maintain company accounts
Support business operations
Resolve disputes
Enforce agreements
Comply with legal or regulatory obligations
Maintain backups and security logs

Companies may request deletion of certain information, subject to legal, technical, contractual, backup, and compliance limitations.

9. Your Choices

Depending on your relationship with TruckTA, you may be able to:

Update your account information
Correct inaccurate information
Request deletion of certain information
Request access to certain information
Unsubscribe from marketing emails
Adjust browser cookie settings

If you are a driver whose information was collected by a trucking company using TruckTA, please contact that trucking company first. TruckTA may need to work with the company account owner to respond to requests.

10. Email Communications

TruckTA may send service-related emails, including onboarding links, account notifications, document messages, security alerts, billing notices, and support communications.

Marketing emails, if used, may include an unsubscribe option.

11. Children's Privacy

TruckTA is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.

12. Third-Party Links

Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the Effective Date above. Continued use of TruckTA after changes means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or TruckTA's privacy practices, contact us at:

TruckTA Email: admin@truckta.com Website: https://www.truckta.com