These Terms of Use ("Terms") are an agreement between you and TruckTA LLC ("TruckTA," "we," "our," or "us") governing your access to and use of TruckTA websites, web software, iOS and Android apps, driver tools, owner-fleet tools, and related services (the "Services").
By accessing or using the Services, you agree to these Terms. If you use the Services for a company, you represent that you have authority to bind that company, and “you” includes that company. If you do not agree, do not use the Services.
1. Eligibility and business use
You must be at least 18 and legally able to enter this agreement. The Services are business tools for authorized trucking companies, personnel, contractors, drivers, and fleet participants. They are not a consumer marketplace, emergency service, autonomous-driving system, or substitute for safe driving.
2. Accounts and authorized access
- Provide accurate, current information and keep it updated.
- Protect credentials, devices, recovery methods, and access links.
- Use only the company, driver, fleet, and records you are authorized to access.
- Notify TruckTA promptly of suspected unauthorized access.
- Company Owners and administrators are responsible for users, roles, permissions, integrations, and removing access when it is no longer appropriate.
3. Customer authority and workforce information
A customer company controls the business purposes for information it enters or enables in TruckTA. The customer is responsible for having lawful authority and providing required notices for driver, employee, contractor, applicant, load, document, location, and operational information.
The customer must comply with applicable privacy, employment, labor, collective-bargaining, trucking, DOT, FMCSA, insurance, tax, recordkeeping, monitoring, and consent requirements. TruckTA does not become the employer, motor carrier, broker, dispatcher, insurer, or legal representative of a customer or user.
4. TruckTA Drive and location
TruckTA Drive may collect precise assigned-truck location in the foreground and background, including while the screen is off, only when the company, user, assignment, disclosure, permission, and server controls authorize collection. The customer must enable location only for legitimate fleet operations and approved jurisdictions.
The customer must not use TruckTA Drive for unlawful surveillance, discrimination, retaliation, stalking, emergency response, or autonomous control. The customer is responsible for workforce notice, consent or other lawful basis, BYOD obligations, device installation and safe use, and access by its staff and Fleet Owners.
Users must review the in-app disclosure and Location Privacy Notice. Revoking operating-system permission, signing out, uninstalling, removing assignment, or a company or TruckTA suspension may stop collection, subject to the device and operating system completing that action.
5. User content and customer data
“User Content” includes information, files, documents, photos, forms, signatures, initials, messages, routes, loads, and other material submitted through the Services. As between you and TruckTA, you retain rights in User Content.
You grant TruckTA a worldwide, nonexclusive license to host, store, copy, transmit, display, and process User Content only as reasonably necessary to provide, secure, support, and improve the Services, follow your instructions, and comply with law. You represent that you have the rights and authority needed to submit and process User Content.
6. Documents, signatures, compliance, and records
TruckTA may help organize documents, collect electronic acknowledgments, generate PDFs, show expiration dates, or display public regulatory information. You must review outputs and keep any independent copies required for your business.
TruckTA does not guarantee that a form, signature, packet, document, reminder, FMCSA result, route, calculation, or workflow is complete, accurate, legally sufficient, or compliant for your circumstances.
7. No professional or safety advice
TruckTA is not a law firm, tax adviser, insurance adviser, employment adviser, compliance consultant, safety service, or emergency provider. The Services do not provide legal, tax, employment, insurance, DOT, FMCSA, driving, routing, or safety advice. Consult qualified professionals and official sources.
8. Acceptable use
- Do not use the Services unlawfully, fraudulently, harmfully, or to violate third-party rights.
- Do not access another company, user, driver, fleet, or record without authorization.
- Do not bypass authentication, permissions, company isolation, rate limits, safety warnings, or technical controls.
- Do not upload malware, prohibited content, stolen data, or content you lack authority to process.
- Do not scrape, reverse engineer, resell, copy, overload, disrupt, or misuse the Services except where applicable law expressly permits.
- Do not use location or workforce information for unlawful surveillance, harassment, discrimination, retaliation, or purposes unrelated to authorized fleet operations.
- Do not use the mobile app while driving in a manner that is unsafe or prohibited by law.
9. Mobile app and app-store terms
The mobile apps require a compatible device, network access, and operating-system permissions for the features you choose or your company lawfully requires. Apple and Google are not responsible for providing TruckTA support.
No subscription or digital feature is purchased inside the iOS or Android app. Business plans, if offered, are arranged through TruckTA's website or direct customer relationship. App-store terms also apply. For iOS distribution, Apple's Standard Licensed Application End User License Agreement applies where required by Apple and to the extent it does not conflict with these Terms.
SMS Terms
TruckTA supports two non-marketing SMS purposes: one-to-one conversations with TruckTA for customer inquiries, requested demonstrations, onboarding, support, and requested follow-up; and transactional operational messages sent by an authorized TruckTA customer through TruckTA about a specific shipment or existing service relationship.
Operational messages may ask about or confirm vehicle readiness, pickup or delivery windows, appointment details, location or access instructions, shipment exceptions, and a follow-up requested during an active shipment workflow. These SMS programs are not used for marketing, advertising, promotions, lead generation, purchased lists, or unsolicited bulk messaging.
When you initiate an SMS conversation by texting TruckTA at (445) 444-8870, your inbound message provides consent only for TruckTA to respond to that inquiry or ongoing customer-requested exchange. It does not authorize unrelated or recurring messages.
Before a TruckTA customer sends an operational message, that customer must obtain the recipient's prior express, freely given, informed, and unambiguous consent for the identified company and the stated shipment-related subject. A stored phone number, existing business relationship, or association with a load does not by itself constitute consent. Consent may not be bought, sold, rented, transferred between companies, or reused for a different message subject.
The customer must use an approved recipient-controlled opt-in or another documented method permitted by applicable law and carrier rules. The disclosure must identify the sender, explain how the number will be used and the message subject, state that message frequency varies and message and data rates may apply, explain how to opt out and obtain help, and link or direct the recipient to these Terms and the Privacy Policy. The customer must retain accurate evidence of the phone number, consent date, capture method, disclosure version, sender, and permitted subject and provide it to TruckTA when reasonably required for compliance or delivery support.
The first message, and each message that is not a follow-up in an ongoing exchange, identifies the customer company as the sender and may state that it is sent through TruckTA. The initial message includes instructions to reply STOP to unsubscribe. Replying STOP or another supported standard opt-out keyword withdraws consent in one step and blocks additional messages from that sender under the relevant program, except for one permitted confirmation of the opt-out. New messages require new valid consent. Reply HELP for assistance.
Message frequency varies according to the active shipment or requested conversation. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing or using TruckTA services. Recipients and customers are responsible for providing accurate mobile numbers and confirming that they are authorized to use them.
If AI-assisted messaging is enabled, automation may help prepare or interpret an operational message, but an authorized company user remains responsible for the recipient, consent, permitted purpose, content, timing, and any required confirmation. The AI does not choose the customer company or authorize an operational change.
TruckTA is not a mobile carrier and uses telecommunications providers to transmit messages. Delivery may be delayed, filtered, or unavailable. TruckTA-managed US application-to-person messaging remains unavailable until the applicable sender and campaign registration or verification is complete.
Mobile numbers, opt-in records, and text-message consent are not sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.
Companies that connect the optional RingCentral integration place calls and send texts through their own RingCentral accounts, under their own RingCentral agreements and applicable carrier registration requirements (including The Campaign Registry for US business texting). TruckTA is not the carrier for those communications, and each company is responsible for complying with the call-recording, monitoring, and messaging-consent laws that apply to its own communications.
Outbound AI Voice Terms
A company Owner accepts this version of the Outbound AI Voice Terms for the company by checking the acknowledgment and selecting Accept AI Voice terms in TruckTA Settings. TruckTA records the account, version, and time of acceptance. An authorized company may then use outbound AI Voice only for a specific active shipment: pickup readiness or arrival, delivery readiness or arrival, a schedule change, or a related update to the linked customer. The feature may not be used for marketing, sales, fundraising, debt collection, emergency calls, political messages, purchased contact lists, or bulk calling. The company chooses each load, purpose, and recipient; TruckTA does not select people to call.
During company setup, the company Owner attests that the company will make only calls for which it has lawful authority and will obtain and retain prior consent wherever applicable law requires it, including written consent where required. TruckTA does not request recipient consent or require a consent form for each load contact. The company must determine whether its intended call is permitted and maintain any required evidence outside this per-load workflow. Company attestation, a saved phone number, or access to TruckTA does not itself constitute the called party's consent or establish an exemption from applicable law.
The company must confirm that the number belongs to the intended contact and that the call complies with applicable calling-time restrictions. TruckTA enforces the company's configured calling days and window in the company time zone; that configuration does not independently establish the recipient's location or local time. A stricter applicable restriction controls. Do not call when the recipient's local time cannot be confirmed. Limit repeat attempts to the minimum needed for the active shipment.
The AI opening identifies the call as AI, names the company on whose behalf it calls, and states the operational purpose. An assistant's personal name is optional. The company must provide a working way to reach a person. When a verified dispatcher route is configured, the assistant can request a bounded transfer; otherwise it ends the automated conversation and files a callback request for dispatcher review without promising that a callback is scheduled. Do not impersonate a human, conceal the caller's identity, seek sensitive financial or medical information, or rely on an AI answer as authority to change a load, appointment, or payment. An authorized person must review any proposed operational change.
A recipient may withdraw consent or ask for no further AI calls at any time through the call or another reasonable contact channel. The company must end the call, promptly record a company-wide suppression for that number, and not call it again unless the recipient later gives new valid consent and the suppression is lawfully resolved. An earlier consent record does not override suppression. TruckTA may disable calling for consent, identity, security, provider, or legal risk.
TruckTA processes live speech through communications and AI providers to conduct the requested call. The baseline service does not retain call recordings or full transcripts. It may keep company attestation versions and timestamps, historical consent records, suppression evidence, limited call metadata, usage records, and a structured operational result under the Privacy Policy. The company remains responsible for its chosen recipients, lawful permission, local calling hours, accurate disclosures, opt-out handling, and review of the result. Company attestation does not establish permission where applicable law requires consent from the called party. SMS registration and recipient opt-in remain separate requirements.
10. Trials, subscriptions, and billing
TruckTA may offer trials, promotional access, complimentary access, or paid business plans under an order form, website offer, or account terms. The applicable order, price, billing period, taxes, cancellation terms, and refund rules are presented before a paid commitment and control over general marketing copy.
Failure to pay an undisputed amount may result in suspension or termination after any required notice. This section does not create in-app purchases.
11. Third-party and optional services
The Services rely on hosting, database, communications, mapping, app-distribution, and other providers and may connect to optional services selected by you. Third-party terms and privacy practices may apply. TruckTA is not responsible for a third party's independent service, outage, change, or content, but remains responsible for its own contractual duties.
12. Service changes, beta features, and availability
We may maintain, update, suspend, or change the Services. Beta, preview, staged, or coming-soon features may be incomplete, change, or be discontinued. Do not rely on an unreleased or preview feature for critical operations.
We do not guarantee uninterrupted or error-free availability. You are responsible for appropriate operational backups, contingency procedures, and safe alternatives during an outage.
13. Intellectual property
TruckTA, its software, interface, content, branding, icons, wordmarks, documentation, and technology are owned by TruckTA or its licensors and protected by applicable law. These Terms grant only a limited, revocable, nontransferable right to use the Services for authorized business purposes.
You may provide feedback. You grant TruckTA a perpetual, worldwide, royalty-free right to use feedback without identifying you or disclosing confidential User Content.
14. Privacy
The Privacy Policy and Location Privacy Notice describe TruckTA's information practices. A customer may need a separate data-processing agreement or workforce notice based on its role and jurisdiction.
15. Suspension, termination, and deletion
You may stop using the Services and may request account deletion through the provided in-app or web process. A last company Owner may need to transfer ownership or request company-account deletion.
TruckTA may suspend or terminate access for nonpayment, violation, security or legal risk, misuse, required legal action, or discontinuation. Account deletion is subject to identity and authority verification, a safety hold, customer instructions, and legally required retention. Deactivation alone is not treated as completed deletion.
16. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.
TruckTA does not guarantee compliance results, legal sufficiency, uninterrupted data, perfect location accuracy, route safety, successful delivery, payment, employment outcomes, or prevention of every error or security event. Some jurisdictions do not allow certain disclaimers, so they may not apply to you.
17. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUCKTA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING FROM THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUCKTA'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNT PAID TO TRUCKTA BY THE AFFECTED CUSTOMER DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF NO AMOUNT WAS PAID. This limit does not apply where prohibited by law.
18. Indemnification
To the extent permitted by law, a company customer will defend, indemnify, and hold harmless TruckTA and its affiliates, officers, and employees from third-party claims arising from the customer's User Content, unlawful instructions, workforce or location-monitoring practices, violation of these Terms, or violation of law or third-party rights. TruckTA will provide reasonable notice and cooperation. This section does not require an individual employee to indemnify TruckTA for acts solely within authorized employment where prohibited.
19. Export and sanctions compliance
You may not use or export the Services in violation of U.S. export controls, sanctions, or other applicable trade laws. You represent that you are not prohibited from receiving the Services.
20. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Subject to any mandatory law or controlling customer agreement, state and federal courts located in Bucks County, Pennsylvania will have exclusive jurisdiction, and each party consents to that venue.
Before filing a claim, the parties will attempt in good faith for 30 days to resolve it through written notice, unless immediate injunctive relief is reasonably necessary.
21. General terms
If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without TruckTA's consent; TruckTA may assign them in connection with a merger, reorganization, or sale. These Terms, the Privacy Policy, applicable order form, and any signed agreement are the entire agreement for their subject matter. A signed agreement or order form controls over conflicting general Terms.
22. Changes
We may update these Terms. We will post the revised effective date and provide additional notice when required. Material changes apply prospectively. Continued use after the effective date constitutes acceptance where permitted by law.
23. Contact
Questions about these Terms may be sent to:
TruckTA LLC 4387 W. Swamp Road #618 Doylestown, PA 18902 United States Phone: (445) 444-8870 Email: contact@truckta.com Website: https://www.truckta.com